Experience
Yangon Aerordron Company Limited (YACL)
Migration Support Consultant (Contractual Assignment)
Jun 2024 - Aug 2024 3 Months
Supported migration from SITA FLEX to Amadeus Cloud DCS.
Coordinated with airport IT teams and Amadeus integration engineers to ensure smooth transition.
Facilitated data transfer, staff onboarding, and continuity testing across ground systems.
Bridged gap between legacy infrastructure and new platform rollout at Yangon International Airport.
SITA
Field Engineer, Global Services Operations APAC
Nov 2013 - Jun 2024 10 years 7 months
Delivered field ops and IT support across APAC under strict SLA terms, maintaining high availability and client satisfaction.
Diagnosed and resolved hardware/software issues; led UAT coordination with customers and third-party vendors before production rollout.
Directed repair lifecycle and asset management workflows using ERP-style systems and endpoint visibility tools—including Nexthink, AMS, and Service Gateway—to drive proactive resolution and optimize resource accountability. Enforced ITILv4-aligned workflows for incident, problem, and asset management, promoting service excellence.
Supported migration from SITA FLEX to Amadeus ACUS, modernizing infrastructure with scalable cloud-based DCS.
Partner Associates, Abacus Myanmar
Senior IT Engineer
Jan 2009 - Nov 2013 4 years 11 months
Designed and implemented VLAN segmentation, VTP domains, DHCP services, and Cisco switch configurations at Yangon Intl. Airport and Parami Hospital.
Established Active Directory domains and Group Policies tailored for airline and government operations; deployed NAS systems with centralized, policy-driven access control.
Configured ISA proxies for caching, bandwidth rules, and public Wi-Fi hotspots to balance security and availability.
Resolved OS-level issues (XP to Win8), mail setup, registry repairs, malware removal, and device support for FortiGate/Cisco hardware.Deployed and managed Network Attached Storage (NAS) for centralized, policy-driven access across departments.
Led and supported CNS/ILS airport infrastructure projects with DCA Engineers across Nay Pyi Taw, Mandalay (Ta-Da-Oo), Sittway, Myeik, Dawei, Bago, Helgu, and Lashio.
Completed specialized trainings at AeroThai (Suvarnabhumi Airport, Bangkok) and SITA CUTE (KLIA, Malaysia), strengthening inter-agency coordination and field operations alignment across airport IT systems.
Participated in major system transitions: Singapore Airlines (SITA → Amadeus) and Thai Airways (ALC → IPVPN) migration projects.
Ensure the field services team adheres to the highest working standards for all interventions and repair targets by providing guidance, support and direct management.
Perform tests on hardware and software components and be responsible for the co-ordination of local acceptance testing with Customers and 3rd parties. Confirm and prioritize day-to-day tasks, as and when needed.
Life Skills
Network Administrator
May 2007 - Dec 2008 1 year 8 months
Managed and repaired server and client-side hardware, including billing control software installations and routine servicing.
Performed data recovery from corrupted customer hard drives and completed necessary software/hardware fixes for smooth client operations.
Installed and configured ISA proxy server, pfSense Firewall, network-attached storage (NAS), print servers, and wireless hotspots to enhance office
infrastructure reliability and performance.
Yamate Computer Group (Part-time)
System Engineer
May 2004 - Dec 2006 2 years 8 months
41, (G/F), 2nd St., Lanmadaw Tsp., Yangon
Maintained company inventory tracking systems and conducted staff training to ensure consistent usage and data accuracy.
Provided daily desktop support including virus definition updates, troubleshooting system errors, managing mail backups, configuring proxy settings, and implementing scheduled data backups for business continuity.